Benefit Mapping: Your Roadmap to Achieving Strategic Business Goals

February 11, 2021
Updated: July 23, 2024 | 8-10 min read

Strategic transformations are fraught with challenges, with nearly 80% failing to meet their targets. The culprits? Poor commitment, misalignment, and lack of coordination. But there's a solution: benefit mapping. This powerful tool enhances focus and communication throughout your program's lifecycle.

In this comprehensive guide, we'll delve into the world of benefit maps, explore two common types (Benefit Pathway and MSP Technique), and share best practices to ensure your transformation's success.

What is Benefit Mapping?

Figure 1 – Benefit Map Illustrating How Capital Works Projects Enhance Hospital Efficiency

Benefit mapping is like your program's GPS, guiding you toward your strategic destination. It helps you:

  • Prioritize: Identify the critical initiatives and business changes that will truly move the needle on your investment objectives.
  • Eliminate Waste: Cut out "pet projects" that drain resources without contributing to your goals.
  • Stay on Track: Monitor progress and make necessary adjustments throughout your transformation journey.

For maximum impact, start benefit mapping early in your program's planning phase.

Two Powerful Benefit Mapping Techniques
  1. Benefit Pathway: This approach digs deep into your business problems to uncover the best solutions. It maps out pain points, required changes, and the potential positive and negative outcomes of those changes.
  1. MSP Technique (Managing Successful Programmes (MSP) from Axelos is a recognized best practice): A visual roadmap that illustrates the cause-and-effect relationships between your project outputs, business capabilities, outcomes, benefits, and ultimately, your investment objectives.

Benefit Pathway: Problem-Solving for Strategic Success

The Benefit Pathway is designed to get to the root of your business challenges. It's a collaborative process that involves key stakeholders in workshops, sparking discussions and capturing diverse perspectives.

Figure 2: Real-time collaboration and powerful visualization tools enhance Benefit Pathway workshops, making it easier for teams to identify and address business challenges effectively.

Key Steps in the Benefit Pathway:
  1. Current State Analysis: Define your existing challenges and pain points.
  1. Change Identification: Pinpoint the changes needed to overcome those challenges (what to start, stop, or modify).
  1. Impact Assessment: Evaluate both the positive and negative consequences of those changes.
  1. Benefits Identification: Clearly articulate the benefits that will result from your proposed solutions.

Why Benefit Pathways are Essential:
  • Focus: Ensures you're solving the real problems, not just addressing symptoms.
  • Alignment: Fosters a shared understanding and commitment from stakeholders.
  • Informed Decision-Making: Gives you a clear picture of potential risks and rewards.

MSP Technique: Your Transformation Roadmap

The MSP Technique is all about understanding the ripple effects of change. It creates a visual map that connects the dots between your project outputs, business capabilities, outcomes, benefits, and strategic investment objectives.

Figure 3: A benefit map illustrating a Charity Organization Realignment Program, demonstrating the software's ability to visualize percentage contributions between interconnected elements.

Key Elements of the MSP Technique:
  • Project Outputs: Tangible deliverables.
  • Business Capabilities: Enhanced abilities gained.
  • Outcomes: Changes in business operations or performance.
  • Benefits: Positive impacts on your organization.
  • Investment Objectives: Your overarching strategic goals.

The Power of Cause-and-Effect:

The MSP Technique's strength lies in its focus on cause-and-effect. By tracing these relationships, you can:

  • Ensure project alignment with strategic goals.
  • Clarify dependencies and potential bottlenecks.
  • Measure the impact of each project output.

Best Practices for Implementing the MSP Technique:
  • Use visual diagrams or software like Amplify.
  • Assign clear ownership for each element.
  • Track progress and adjust as needed.

Implementing Benefit Maps

Benefit maps are most effective when they are created collaboratively in a workshop setting. While traditional workshops involved gathering stakeholders in a room with whiteboards and sticky notes, today's virtual tools, like Amplify, enable seamless collaboration and real-time map creation in remote environments.

Best Practices for Implementing Benefit Maps
  1. Collaborative Workshops: Involve key stakeholders or their representatives in collaborative workshops to build consensus and commitment. Virtual tools like Amplify facilitate this process, enabling real-time input and visualization.
  1. Choose the Right Technique: Select the benefit mapping technique that best suits your program's structure and goals. Whether you're using Benefit Pathway for problem-solving or MSP Technique for mapping consequences of change, tailor the approach to your specific needs.
  1. Leverage Software: Tools like Amplify streamline the benefit mapping process with features like multi-dimensional maps, drill-down capabilities, and real-time performance dashboards.

Figure 4: A section of the Charity Organization Realignment Program benefit map, demonstrating the software's functionality for assigning ownership of individual map elements to specific team members.

Amplify: Your Benefit Mapping Powerhouse

Amplify elevates benefit mapping beyond static PowerPoint presentations. With its interactive and multi-dimensional approach, you can:

  • Drill Down for Details: Go beyond the surface of your benefit map to access the underlying projects, benefits, and goals.
  • Monitor Performance: Each project, benefit, and goal in Amplify comes with detailed dashboards to track progress, costs, risks, assumptions, issues, dependencies, and benefit realization timelines.
  • Create Realization Plans: Develop detailed Benefit Realization Plans (BRPs) for each benefit, outlining measurable outcomes, tracking mechanisms, and projected value.

Figure 5: Amplify's comprehensive Project Dashboard for the New Operating Model and Controls Project, showcasing the software's ability to track and visualize project progress, risks, and benefit realization in real-time.

Benefits Realization Plans in Amplify

Benefit Realization Plans (BRPs) within Amplify are a crucial component for tracking the success of your initiatives. They detail the expected outcomes, measurement criteria, and projected value of each benefit. BRPs allow you to monitor actual values against the baseline and plan, identify any variances, and trace the root causes of those variances for proactive course correction.

Figure 6: Amplify's Benefits Realization Plan for the Charity Organizational Realignment Program, showcasing the software's ability to track planned vs. actual benefit values, forecast adjustments, and visualize benefit profiles.

Conclusion

Benefit maps are invaluable tools for addressing common transformation challenges such as lack of transparency, alignment, and commitment. By visualizing the dependencies between investment objectives, benefits, and project outcomes, you gain a clear understanding of the path to success.

When implemented early in the planning process, benefit mapping surfaces and helps solve business problems, while also illustrating the planned consequences of change. Amplify's powerful features enhance this process by providing real-time data, interactive visualization, and in-depth analysis to ensure your program stays on track.

Ready to see Amplify in action? Watch our demo video and discover how to transform your benefit mapping process.

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